My Dolphin Liberty robotic pool cleaner has stopped climbing the walls
If you notice that your Dolphin has difficulty climbing the walls, we advise you to carry out the following steps:
Check that the filters are not dirty or clogged (although the filters may look clean, small particles may dry on the material and clog it). It is recommended to clean the bag or cartridges after each use, but deeper cleaning may be required.
Ensure that the filter basket is properly installed, tightly fitted, with no visible gaps and that the filter panels are properly clipped to the bracket.
If the Dolphin still does not climb the walls, please remove the filters and test a 10-15 minutes cycle.
Caution : Make sure there is no hard and/or sharp debris that can damage the robot impeller, which will no longer have a filter during the test.
If the Dolphin climbs without the filters, then you might need to replace them.
Water chemical balance is essential for optimal use of your Dolphin!
Make sure your pool water is correctly balanced and free of algae.
If your Dolphin tries to climb but slips on the wall, try brushing the wall manually with a broom until the biofilm is removed. If necessary, rebalance your pool water.
It is important to ensure that the pool temperature levels are within our recommended usage range: 6-35C/ 43-95F. Low temperatures can make it difficult for the robot to climb.
Check that the filters are not dirty or clogged (although the filters may look clean, small particles may dry on the material and clog it). It is recommended to clean the bag or cartridges after each use, but deeper cleaning may be required.
Ensure that the filter basket is properly installed, tightly fitted, with no visible gaps and that the filter panels are properly clipped to the bracket.
If the Dolphin still does not climb the walls, please remove the filters and test a 10-15 minutes cycle.
Caution : Make sure there is no hard and/or sharp debris that can damage the robot impeller, which will no longer have a filter during the test.
If the Dolphin climbs without the filters, then you might need to replace them.
Water chemical balance is essential for optimal use of your Dolphin!
Make sure your pool water is correctly balanced and free of algae.
If your Dolphin tries to climb but slips on the wall, try brushing the wall manually with a broom until the biofilm is removed. If necessary, rebalance your pool water.
It is important to ensure that the pool temperature levels are within our recommended usage range: 6-35C/ 43-95F. Low temperatures can make it difficult for the robot to climb.
Updated on: 07/11/2023
Thank you!